Job Title: Individual Giving Executive - Donor Care
Responsible to: Individual Giving Manager
Individual Giving Manager, Direct Marketing Coordinator, Database Coordinator and whole fundraising department.
Outside agencies, e.g. call centres, payment processing providers.
Summary of role:
To support individual giving (IG) to the Irish Red Cross (IRC) through the acquisition, engagement, retention and development of donors.
To process donations and thank donors.
To deal with enquiries from donors and the public
To contribute to the work of IRC as a member of the IG team.
Main tasks & responsibilities:
Process data relating to donors and donations in a timely, accurate and consistent manner.
Manage new and existing direct debit plans, record cancellations, reconcile failed payments.
Create and submit direct debit files twice-monthly to the bank.
Coordinate with agencies and/or in-house tele-fundraisers to support the development of regular giving.
Process tax-forms from donors and claims to Revenue.
Maintain adherence to database procedures and GDPR.
Coordinate advertising of jobs for whole fundraising team.
Recruitment and induction of volunteers & interns to support IG team.
Participate in annual appraisal with IG Manager or other person as agreed.
Provide occasional cover for other members of the team as appropriate.
Other tasks as appropriate.
Essential Experience & Skills:
Minimum of one year’s experience in a similar role in a fundraising, marketing or customer-service environment.
Excellent data entry skills.
Competence in MS Office applications.
Desirable Experience & Skills:
Experience of using a database/CRM in a fundraising or marketing environment.
Intermediate or advanced skills in MS Excel.
A relevant third level qualification would be an advantage.
Understanding of donor care and direct marketing principles and techniques.
Knowledge of fundraising and the charity sector within Ireland.
All levels of education and experience will be considered. However, communication and interpersonal skills are essential.
Committed interest in the work and principles of IRC.
Good administrative and organisational skills.
Ability to speak and write fluent English.
Ability to work as part of a team.
Ability to respond to a varying workload in a busy environment and to step up where necessary.
Ability to meet deadlines and targets.
Excellent attention to detail.
Salary range €28,000-€30,000
35 hours/week Mon-Fri
Location: Irish Red Cross, 16 Merrion Square, Dublin 2 and, where agreed, remotely.
To apply: Please submit your CV and covering letter, Reference IG Executive – Donor Care, to firstname.lastname@example.org by 9am on Mon 6 July 2020.