Roles within the Irish Red Cross

Home Careers Irish Red Cross

We are currently seeking to fill the following roles:
 
 
 
 
 

1. IT Support - CRM & Data

 

BACKGROUND

The Irish Red Cross is part of the world’s largest humanitarian relief organisation, providing care to the most vulnerable at home and abroad in peace, crisis, and disaster. The Irish Red Cross is at the forefront of providing a range of services in health, training, social care, refugee support and emergency response in Ireland.

 

We are now looking to recruit a highly motivated and experienced professional to work with the Irish Red Cross in supporting our IT requirements.

 

JOB TITLE

IT Support - CRM & Data

 

RESPONSIBLE TO

IT Manager

 

SUMMARY OF ROLE

Reporting to the IT Manager, this role will be primarily responsible for providing high-quality support for our CRM applications and databases. The person will be part of the IT Team
which ensures the smooth running of ICT infrastructure, equipment and services in the Irish Red Cross and participate in the planned developments in the coming period.

 

MAIN TASKS/ROLE RESPONSIBILITIES

  • Providing high-quality technical support across a range of CRM applications e.g.,Care, Coursebooker, Dynamics, Salesforce etc.
  • Apply data fixes where required
  • Create and maintain automations & workflows to improve process efficiency
  • Administration and support of MS SQL server databases
  • Create and manage reports as required through SQL, Power BI, Dynamics etc.
  • Support the implementation and migration of existing CRMs to new CRM/platform
  • Support the implementation of the 3-year IT Roadmap
  • Support integrations with third-party platforms
  • Provide general IT support during busy times and holiday periods, ensuring availability
    of IT Services to users
  • Ensure a response to system alerts, user queries, emails, and service requests in a
    timely manner
  • Collaborate with various technical and non-technical teams across the organisation
  • Assist the IT Manager with other tasks as may be required.

REQUIRED EXPERIENCE & SKILLS

  • C3+ years’ experience in a similar role with technical knowledge of the following;
    o Proficiency in SQL (Structured Query Language).
    o Proficiency in Power BI.
    o Microsoft 365
    o Dynamics 365
    o MS Power Apps
    o Strong CRM & Database experience preferably; Care, Salesforce, Coursebooker, SQL Server
    o Creating and maintaining workflows & automations
  • Strong analytical and problem-solving skills.
  • Proven ability to communicate effectively with technical and non-technical staff

DESIRABLE EXPERIENCE & SKILLS

  • MS Dynamics
  • Microsoft Power Platform
  • Experience in CRM data migration
  • SharePoint
  • Salesforce
  • Azure Active Directory

APPLICATION DETAILS

Contract terms: This is a fixed-term contract initially for a period of 12 months
Role Location: 16 Merrion Square, Dublin 2
Hours: 35 hours per week
Application process: Please forward curriculum vitae and cover letter including salary expectations to tpocock@redcross.ie by close of business 6th September 2022
Commencement Date: As soon as possible

 

 

 

Top